Maze solution
Are satisfied customers important to you?
Creating ambassador customers is the number one KPI with the Maze approach. We know that loyal customers tend to spend more, return more frequently and to recommend you to others. Maze helps you to ensure that customers have a positive experience – no matter which of your stores they visit.
Have your improvement strategies worked?
Have the strategies you put in place to improve customer service paid off? Or are you frustratingly stuck at the same level? Would you prefer your customers to receive the same high level of customer service, no matter which store they visit? Achieving this is a major challenge for many operators.
How well do understand what your customers really think?
Your customers may seem satisfied, but how much do you know about their actual experience in your shop? Are patterns which negatively impact upon customer experience being repeated without you being aware of them? The answers to these questions are too important to be left to chance.
Why do some of your stores outperform others?
Are some of your stores doing better than others for no clear reason? Are there major variances in your sale performance and yet you can’t pinpoint the reason? Bringing all stores up to the same high level can have a major impact on the overall customer experience.