
Feedback
Increase customer loyalty from the bottom up
In this text we’ll go through the connections between customer loyalty, culture and the bottom up perspective.
Ensure that all staff members have the same opportunities for continuous improvement thanks to user-friendly, easy-to-understand results without the need for cumbersome analytics. Achieve even better profitability using the same resources.
Following up on results helps you get more from each employee, while also giving staff the opportunity to develop and grow in their roles.
Everyone enjoys getting a pat on the back – and most of us also appreciate feedback that is accurate, clear and fair. Combining the two can boosts motivation and enhance performance.
Feedback on customer experience is delivered directly to the app in an engaging, easy-to-understand format.
Track the development of staff using clear feedback from the app.
By getting a little better at customer service each day you’ll increase the proportion of customers who are fully satisfied with your store. Satisfied customers tend to spend more, return time and again, and recommend you to others.
What skills do you need in order to improve? What are some of the tricks used by other leading retailers? Deepen your knowledge and share tips and advice directly via the app. Each day’s training activity could be something as simple as saying ‘hello’ to a customer or asking whether they need help in the fitting room. These may be basic things staff do in store every day, but how are they actually being conducted?
Maze helps you focus the areas where you need to develop in order to create a more consistent customer experience in your store.
Use the app to track your ongoing development and progress. The customer feedback you receive will show where you are performing well and where there’s room for improvement on any given day. Help drive behavioural change and be sure to praise staff members who succeed by handing out kudos.
In this text we’ll go through the connections between customer loyalty, culture and the bottom up perspective.
The post-pandemic customer has far higher demands for the customer experience.
As we approach the end of yet another unpredictable year and look ahead to 2023, one thing that 2022 has taught us is that the future is stranger than fiction.