Ensure that all staff members have the same opportunities for continuous improvement thanks to user-friendly, easy-to-understand results without the need for cumbersome analytics. Achieve even better profitability using the same resources.
Following up on results helps you get more from each employee, while also giving staff the opportunity to develop and grow in their roles.
Everyone enjoys getting a pat on the back – and most of us also appreciate feedback that is accurate, clear and fair. Combining the two can boosts motivation and enhance performance.
Feedback on customer experience is delivered directly to the app in an engaging, easy-to-understand format.
Track the development of staff using clear feedback from the app.
By getting a little better at customer service each day you’ll increase the proportion of customers who are fully satisfied with your store. Satisfied customers tend to spend more, return time and again, and recommend you to others.
What skills do you need in order to improve? What are some of the tricks used by other leading retailers? Deepen your knowledge and share tips and advice directly via the app. Each day’s training activity could be something as simple as saying ‘hello’ to a customer or asking whether they need help in the fitting room. These may be basic things staff do in store every day, but how are they actually being conducted?
Maze helps you focus the areas where you need to develop in order to create a more consistent customer experience in your store.
Use the app to track your ongoing development and progress. The customer feedback you receive will show where you are performing well and where there’s room for improvement on any given day. Help drive behavioural change and be sure to praise staff members who succeed by handing out kudos.
Swedish kitchen brand Marbodal, part of the Nobia group, has been selling locally made kitchens since 1924. They started using Maze in 2020 to boost knowledge about their customers and for daily training to improve the customer experience.
Anton Sport uses Maze to continue to excel in customer service, while at the same time pinpointing specific areas for improvement. – It is about being seen. It’s about being measured. That is what Maze gives us, says general manager and owner Morten Borgersen.
Danish arts and crafts retail chain Panduro uses Maze to increase the knowledge about their customers, and to improve their customer experience. At the same time, the positive vibes are multiplying thanks to the feedback.