HR - Maze UK
How Maze makes HR easier

Train all staff in all stores at the same time

Maze solution

How do you utilise the skills in your best stores right now?

Maze’s app solution helps you get the customer experience in store and the interaction between staff and customers, right. How are staff perceived by customers? How is the communication between customer and employee? These are just some of the insights available through Maze. You can see which improvements may be necessary and what works well today. Our service is of course adapted to and complies with GDPR. Protecting customer and employee data is as important to us as it is to our customers.

Train all staff in all stores at the same time

Ensure that your staff have the same development opportunities in an ever-changing process, where results are clear to see without the use of cumbersome analytics.

Achieve better profitability with existing resources

When you follow up on results, you get more from each employee, while you also give them space to develop and improve their role.

Positive feedback makes for more satisfied employees

Everyone feels encouraged by a pat on the shoulder and feedback that is accurate, clear and fair. This also boosts motivation as performance is enhanced.

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Maze App

Get the best out of all employees

Each employee is unique, so it is extremely important to provide the right support at an individual level and learn from each person’s performance. This means that staff can learn indirectly from each other, how to achieve a higher level of customer satisfaction.
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Get to know your customer

The customer experience is delivered directly to the app in an easily understandable format.

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Follow-up

The app lets you track the development of staff with clear feedback.

MAZE MAKES YOU BETTER

A tool for measurable improvements

We know that all sales staff perform differently and that the customer experience varies between stores. What approach do the best sales staff have and how can you teach others to adopt it? How can you even out the level of variation between the performance of different stores and move stores to the next level?
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Ambassador customers

Learn every day in order to get more satisfied customers. Satisfied customers return, spend more and recommend you to others.

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Training activities

What do you need to do in order to improve? How do the best retailer do it? Learn and share tips and advice directly in the app. An activity can be as “simple” as saying hello to a customer or asking whether they need help in the fitting room. These are the obvious things you do in store every day, but how does the actual process look like?

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Focus

Maze helps you choose the right focus areas in order to create an even customer experience in your store.

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Development

Track your continuous development and progress in the app. Customer feedback shows you what needs to be corrected and where you are performing well on any one day. Make sure there is a change in behaviour and praise those who succeed by handing out “kudos”, celebrate success!

Your staff will find this fun, because they can almost remember their customers, and, I think that receiving feedback, being told that you have actually done a good job, is very valuable.
Jon Lyngra, Operating Manager POWER Norge AS

Reduce variation between stores
and improve customer satisfaction

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