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Increase customer loyalty from the bottom up
In this text we’ll go through the connections between customer loyalty, culture and the bottom up perspective.
Maze solution
Tap into the skills in your best stores, right now
Maze’s app solution helps you to significantly improve the customer experience in your stores, as well as the interaction between staff and customers. You will learn how staff are perceived by store visitors and gain an understanding of the level of customer service you provide. You will also learn which parts of your offering are working – and which parts may need improving. Maze’s service is, of course, designed around and compliant with GDPR. Protecting customer and employee data is as important to us as it is to you.
Train staff across all stores – at the same time
Ensure that all staff members have the same opportunities for continuous improvement thanks to user-friendly, easy-to-understand results without the need for cumbersome analytics. Achieve even better profitability using the same resources.
Achieve better profitability with existing resources
Following up on results helps you get more from each employee, while also giving staff the opportunity to develop and grow in their roles.
Positive feedback leads to greater staff satisfaction
Everyone enjoys getting a pat on the back – and most of us also appreciate feedback that is accurate, clear and fair. Combining the two can boosts motivation and enhance performance.
Maze App
Get the best from all your employees
Every employee is unique. That’s why it’s critical that support and training is delivered at an individual level and takes into account each person’s unique situation. This approach opens the way for staff to learn indirectly from each other and take on-board new ways of achieving even higher levels of customer satisfaction.
Get to know your customer
Feedback on customer experience is delivered directly to the app in an engaging, easy-to-understand format.
Follow-up
Track the development of staff using clear feedback from the app.
A BETTER YOU – WITH MAZE
Achieve measurable improvements
Experienced managers know that different staff members perform at different levels and that customer experience can vary widely between stores. What skills and tactics do the best salespeople employ – and how can these be taught to other staff members? How can you level out the performance of individual stores and take every store to the next level?
Ambassador customers
By getting a little better at customer service each day you’ll increase the proportion of customers who are fully satisfied with your store. Satisfied customers tend to spend more, return time and again, and recommend you to others.
Training activities
What skills do you need in order to improve? What are some of the tricks used by other leading retailers? Deepen your knowledge and share tips and advice directly via the app. Each day’s training activity could be something as simple as saying ‘hello’ to a customer or asking whether they need help in the fitting room. These may be basic things staff do in store every day, but how are they actually being conducted?
Focus on your needs
Maze helps you focus the areas where you need to develop in order to create a more consistent customer experience in your store.
Track your progress
Use the app to track your ongoing development and progress. The customer feedback you receive will show where you are performing well and where there’s room for improvement on any given day. Help drive behavioural change and be sure to praise staff members who succeed by handing out kudos.
“Staff find it fun because they can usually just about remember their customers and I think that receiving feedback, being told that you have actually done a good job, is very valuable.”
Jon Lyngra, Operating Manager POWER Norge AS
Jon Lyngra, Operating Manager POWER Norge AS
Create perfect in-store customer experience.
Every time.
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Revenue growth fuelled by motivation
The post-pandemic customer has far higher demands for the customer experience.
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Stranger than Fiction
As we approach the end of yet another unpredictable year and look ahead to 2023, one thing that 2022 has taught us is that the future is stranger than fiction.
