Ensure that all staff members have the same opportunities for continuous improvement thanks to user-friendly, easy-to-understand results without the need for cumbersome analytics. Achieve even better profitability using the same resources.
Following up on results helps you get more from each employee, while also giving staff the opportunity to develop and grow in their roles.
Everyone enjoys getting a pat on the back – and most of us also appreciate feedback that is accurate, clear and fair. Combining the two can boosts motivation and enhance performance.
Feedback on customer experience is delivered directly to the app in an engaging, easy-to-understand format.
Track the development of staff using clear feedback from the app.
By getting a little better at customer service each day you’ll increase the proportion of customers who are fully satisfied with your store. Satisfied customers tend to spend more, return time and again, and recommend you to others.
What skills do you need in order to improve? What are some of the tricks used by other leading retailers? Deepen your knowledge and share tips and advice directly via the app. Each day’s training activity could be something as simple as saying ‘hello’ to a customer or asking whether they need help in the fitting room. These may be basic things staff do in store every day, but how are they actually being conducted?
Maze helps you focus the areas where you need to develop in order to create a more consistent customer experience in your store.
Use the app to track your ongoing development and progress. The customer feedback you receive will show where you are performing well and where there’s room for improvement on any given day. Help drive behavioural change and be sure to praise staff members who succeed by handing out kudos.
The most impactful part of your success and revenue as a retailer is your company culture. This is what all other positive effects come from. Yet, this is something many companies don’t talk about very often. Let’s look at why this should be a top priority, and how you can build a winning culture.
On the 14th of February, we facilitated an exclusive networking event where some of our most growth-minded Maze customers from the Nordics got together for an inspiring Meetup! Here are some of their biggest takeaways from the event.
Let’s look at some examples where investing in customer experience leads to increased conversions and hit rate, which in turn leads to profit for your stores.