Maze supports your marketing / customer experience department

Successfully implement your campaigns while improving customer experience

Maze solution

Are inconsistent campaign results a problem?

Do you have a clear picture of how your customers feel and think about their experiences in store? Or do you find yourself guessing? Would you like to achieve more consistent results from your campaigns across all stores? And ensure customers walk away satisfied and ready to recommend you to others? With Maze you can ensure that customers experience your brand and concept in precisely the way you want.

Are your messages getting through to customers?

Do your offers make it through to customers – and are they helping to drive store visits and sales? It can be difficult to develop successful campaigns if sales results are your only source of feedback. It’s possible that even a seemingly successful campaign could have achieved better results if you had more comprehensive feedback.

Increase customer satisfaction

Make sure that every customer who comes into your store walks away satisfied. In today’s market, no business can afford to let poor customer experiences go unchecked. Improve your understanding of how customers experience your stores and ensure that every customer get the best possible service, whether it be at the checkout, in the fitting room or when they arrive. Find out if customers are receiving the help they need.

Inconsistent customer experience

Reduce inconsistency between stories. Use customer feedback to develop the attitude of staff over time, as well their willingness to help. The result can be a seamless experience for customers, regardless of which store they visit. Let CX become your competitive edge.

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Maze App

Achieve consistent high-quality with Maze

Maze takes away the guess work. You will be able to measure the results of your activities in a simple and clear manner and get answers as to why certain outlets outperform others – and precisely how the successful ones do it.
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Outstanding customer service – regardless of store

Ensure all stores maintain the same high level of service so that all your customers receive the treatment they expect, no matter where they are.

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Invest smart

With help from hard facts and figures, you will be able to add resources where they’re required, improving your performance and generating even more satisfied customers.

A BETTER YOU – WITH MAZE

The tool for measurable improvements

Getting started with Maze is easy. There are no large, expensive and time-consuming IT projects required. Close collaboration with our partners allows us to provide a standardised file transfer tool for managing customer data. Our customer-focused project manager oversees the project in collaboration with a project manager appointed by you.

Maze helps you to use continuous feedback from your customers to create new behaviours and a stronger culture in every store. There’s no need to keep guessing what your customers might be thinking – you will know exactly what’s on their minds. Maze enables you to track results by region or by store in order to see what staff are doing well and where they need to improve. You’ll receive a steady stream of comments from the customers that will help you to improve customer interactions and the customer experience in your store. A more unified experience within your various stores will help to develop a stronger brand and a clearer concept, customers will feel more confident knowing they will get the same high level of service, no matter which of your shops they visit.

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Ambassador customers

By getting a little better at customer service each day you’ll increase the proportion of customers who are fully satisfied with your store. Satisfied customers tend to spend more, to return time and again, and to recommend you to others.

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Track your progress

Track your company’s progress via the app and sort by country, region and store. Are you getting better at customer service? Who’s doing best and why? All the answers are at your fingertips.

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Login & use

Ensure that the app gets used and that staff and store managers are logging in and reading customer feedback. Maze provides a simple tool for comprehensive follow-up across all levels of the organisation.

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Reports & insights

Maze’s analysts can provide you with startling insights and analysis based on your data. You’ll discover what drives customer loyalty and which actions have positive and negative impacts on customer perception. You will also be able to access and use fully up-to-date information within the solution. Create reports for meetings and make them available to others. Search the comments for sentiments that allow you to quickly tap into what customers are saying about a particular topic – and to discover what’s frustrating them.

“We must have structure in our meeting with customers. We cannot afford to let the customer come in, be dissatisfied and then leave. That’s not how we survive.”
Anna Karin Holck, former Vice President Customer Experience KappAhl

Achieve the same high results across every store
and improve customer satisfaction.

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