Maze makes it easy to see how staff are progressing in terms of customer service and to offer encouragement. It also makes it crystal clear where things can be improved. As store manager, you will receive direct notifications about customer service developments, helping you to focus on precisely the right areas.
Loyal and returning customers are your most important asset. As staff achieve success in improving customer service their overall attitude will change. This creates new opportunities to connect with and create long-term relationships with customers.
Each and every customer interaction is unique. Maze enables you to share your own success stories and learn from other stores within the chain. It all comes down to creating and further developing positive customer relationships.
Turn every customer interaction into a training opportunity. Satisfied customers form the basis of meeting your KPIs.
Give every store in your chain the chance to excel by sharing the skills and knowledge of your best salespeople with every employee.
By getting a little better at customer service each day you’ll increase the proportion of customers who are fully satisfied with your store. Satisfied customers tend to spend more, return time and again, and to recommend you to others.
Maze helps you focus the areas where you need to develop in order to create an even better customer experience in your store.
What skills do you need in order to improve? What are some of the tricks used by other leading retailers? Deepen your knowledge and share tips and advice directly via the app. Each day’s training activity could be something as simple as saying ‘hello’ to a customer or asking whether they need help in the fitting room. In other words, things you might already do in the store every day.
Use the app to track your ongoing development and progress. The customer feedback you receive will show where you are performing well and where there’s room for improvement on any given day. Help drive behavioural change and be sure to praise staff members who succeed by handing out kudos.
Technology is changing society. How we work, socialise and shop is evolving. There is no aspect of our existence which isn’t becoming more digital. And the retail industry is at the epicentre of this global transformation.
In the last two years, retail has evolved at warp speed. As brands and consumers alike adapted to the unprecedented conditions of the pandemic, widespread digital behaviours took root. But digital transformation isn’t just for e-commerce brands and online shoppers. It is also changing the in-store experience for both customers and staff.
Retail Week Live is a world-leading retail summit that connects, inspires and challenges businesses to innovate and succeed in an ever-changing world. And at Retail Week Live 2022, Maze is taking centre stage.