Maze solution
Do you have a complete overview of in-store customer interactions?
No store manager can possibly observe every customer interaction that takes place in their shop. But Maze helps you do the next best thing, providing an easy way to evaluate and follow up on staff interactions with customers. Using Maze data, you’ll be able to give positive feedback and motivate staff while also working out what measure need to be put in place to improve the customer experience in store.
Get more from your staff
Maze makes it easy to see how staff are progressing in terms of customer service and to offer encouragement. It also makes it crystal clear where things can be improved. As store manager, you will receive direct notifications about customer service developments, helping you to focus on precisely the right areas.
Develop customer loyalty
Loyal and returning customers are your most important asset. As staff achieve success in improving customer service their overall attitude will change. This creates new opportunities to connect with and create long-term relationships with customers.
Every interaction is a development opportunity
Each and every customer interaction is unique. Maze enables you to share your own success stories and learn from other stores within the chain. It all comes down to creating and further developing positive customer relationships.