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The importance of customer experience
The customer meeting is crucial, everything else is support functions in Retail, says Henning Eriksen, CEO of Møbelringen.
Maze makes it easy to see your employees’ progress and offer encouragement, while it also becomes clear where things can be improved. As store manager, you receive direct confirmation of any developments, which means that you can focus on the right areas.
Loyal and returning customers are the most important asset. Success fosters motivation and with the right attitude in store, the opportunity to connect with and create long-term relationships with customers, grows.
Each customer interaction is unique. Maze enables you to share your success stories, while you learn from other branches within your company, about how to further develop and create good customer relationships.
Make every customer interaction into a training opportunity. Satisfied customers form the basis of successful KPIs.
Take advantage of the existing skill set of your best sales staff and your best stores.
Learn every day in order to get more satisfied customers. Satisfied customers return, spend more and recommend you to others.
What do you need to do in order to improve? How do the best retailers do it? Learn and share tips and advice directly in the app. An activity can be as “simple” as saying hello to a customer or asking whether they need help in the fitting room. Things you do in store every day.
Maze helps you choose the right focus areas in order to create an even customer experience in your store.
Track your continuous development and progress in the app. Customer feedback shows you what needs to be corrected and where you are performing well on any given day. Make sure there is a change in behaviour and praise those who succeed by handing out “kudos”!
The customer meeting is crucial, everything else is support functions in Retail, says Henning Eriksen, CEO of Møbelringen.
Gina Tricot has been using Maze everyday training for customer communication since September 2020. – It was like flipping a switch, says the shop manager.
There are three prevelant myths about management tools that we meet again and again. They’re rife in every industry – and here’s where we lay them to rest once and for all.