Insights based on real customer feedback

Improve service on a daily basis – and generate more satisfied customers

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Insights to help you confidently move forward

You need insights to improve your customer service offering. Maze’s meticulous analysis of feedback from your customers allows us to zero in on what is driving customer loyalty, helping you to grow your base of ambassador customers. Ongoing feedback from real customers is fed directly into the app, allowing you to monitor your day-to-day progress. The result of this focus on customer experience is almost always an uptick in profitability.
A better you – with maze

From customer interaction to
actionable insights – and changed behaviours

Getting started with Maze is easy. There are no complicated integrations or time-consuming IT projects needed.
1
Customer interaction
The process starts when a customer visits your store. Following their visit, they receive a questionnaire via email or text asking about their experience.
2
Insight
The customer’s response is fed directly into the Maze app, providing staff at the relevant store with feedback on the interaction. They discover how the customer found their visit and what they thought about the overall experience.
3
Training with clear results
Challenge yourself to get better. Start by choosing a focus area, setting training activities and undertaking training tasks. Track your results and personal development on a daily basis. Don’t forget to celebrate successful new approaches and give each other kudos!
Maze app

Selected features

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Track your ambassadors

Learn what percentage of your customers are satisfied. Do these customers feel appreciated? How do they think you perform when compared with your competitors? The app allows you to directly track the development of ‘ambassador level’ customers critical to building your base.

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Zero in on your goal

Focus on what you can influence on a daily basis. How exactly does your store need to interact with customers? Our analysis and insights help you choose the right approach.

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Undertake training

Find out what you need to do in order to improve. How do top retailers do it? Learn and share tips and advice directly in the app. An activity can be as a simple as saying ‘hello’ to a customer or asking whether they need help in the fitting room. These may be basic things staff do in store every day, but how are they actually being conducted?

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Follow-up

Track your ongoing progress and results in the app. See what customers write in their comments and receive help on improving your customer interactions and overall customer experience.

Staff find it fun because they can usually just about remember their customers and I think that receiving feedback, being told that you have actually done a good job, is very valuable.
Jon Lyngra, Operating Manager, Power

Achieve the same high results across every store
and improve customer satisfaction.

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Video

Plantasjen voted “Best speaker” at Retail Arena

Plantagen / Plantasjens COO, Jørgen Lislerud was voted “Best speaker” at Dagens industris & Tidningen Markets RetailArena 2021 in Stockholm.

Tomas Pinås
Sales Director
Customer

Maze helps shape Akademibokhandeln’s future

Since beginning daily follow-up on customer comments via the Maze Feedback App the business has turned customer satisfaction into a success story.

Tomas Pinås
Sales Director
Event

Insights from Norwegian embassy event in London

On Wednesday, 29th September, we were proud to host a customer insight forum and dinner at the beautiful and historic Norwegian Ambassador's Residence in London.

Tomas Pinås
Sales Director

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