Are your systems utilised to their full potential? Or could you get more out of them while ensuring that staff are able to work more efficiently?
Does your management team have a complete overview of all parts of the business? With the right tools in place to provide detailed insights, you will be able to take steps towards improving any weaknesses in the business.
Are you tired of time-consuming implementations with lengthy learning curves? A simpler solution could give you time to focus on what’s important.
Maze helps you to use continuous feedback from your customers to create new behaviours and a stronger culture in every store. There’s no need to keep guessing what your customers might be thinking – you will know exactly what’s on their minds. Maze enables you to track results by region or by store in order to see what staff are doing well and where they need to improve. You’ll receive a steady stream of comments from your customers that will help you to improve customer interactions and the customer experience in your store. A more unified experience within your stores will help you to develop a stronger brand and a clearer concept. Customers will feel more confident knowing that they will get the same high level of service, no matter which of your shops they visit.
Maze provides pre-packaged standard solutions for the most common retail systems to allow for the seamless transfer of customer data. We also create custom integrations where needed.
Maze is ISO/IEC 27001 certified and complies with all applicable GDPR provisions for the protection of customer and employee data.
We offer fast and friendly support. We take full responsibility for the service and guarantee a 99.99% uptime.
Our analysts provide you with insights and analysis based on your data. You can also easily create reports for use in you day-to-day work.
Swedish kitchen brand Marbodal, part of the Nobia group, has been selling locally made kitchens since 1924. They started using Maze in 2020 to boost knowledge about their customers and for daily training to improve the customer experience.
Anton Sport uses Maze to continue to excel in customer service, while at the same time pinpointing specific areas for improvement. – It is about being seen. It’s about being measured. That is what Maze gives us, says general manager and owner Morten Borgersen.
Danish arts and crafts retail chain Panduro uses Maze to increase the knowledge about their customers, and to improve their customer experience. At the same time, the positive vibes are multiplying thanks to the feedback.