A BETTER YOU – WITH MAZE
The tool for measurable improvements
Getting started with Maze is easy. There are no large, expensive and time-consuming IT projects required. Close collaboration with our partners allows us to provide a standardised file transfer tool for managing customer data. Our customer-focused project manager oversees the project in collaboration with a project manager appointed by you.
Maze helps you to use continuous feedback from your customers to create new behaviours and a stronger culture in every store. There’s no need to keep guessing what your customers might be thinking – you’ll know exactly what’s on their minds. Maze enables you to track results by region or by store in order to see which staff members are doing well and where they need to improve. You’ll receive a steady stream of comments from the customers that will help you to improve customer interactions and the customer experience in your store. A more unified experience within your various stores will help to develop a stronger brand and a clearer concept, customers will feel more confident knowing they will get the same high level of service, no matter which of your shops they visit.
Ambassador customers
By getting a little better at customer service each day you’ll increase the proportion of customers who are fully satisfied with your store. Satisfied customers tend to spend more, to return time and again, and to recommend you to others.
Track your progress
Track your company’s progress via the app and sort by country, region and store. Are you getting better at customer service? Who’s doing best and why? All the answers are at your fingertips.
Login & use
Ensure that the app gets used and that staff and store managers are logging in and reading customer feedback. Maze provides a simple tool for comprehensive follow-up across all levels of the organisation.
Reports & insights
Maze’s analysts can provide you with startling insights and analysis based on your data. You’ll discover what drives customer loyalty and which actions have positive and negative impacts on customer perception. You will also be able to access and use fully up-to-date information within the solution. Create reports for meetings and make them available to others. Search the comments for sentiments that allow you to quickly tap into what customers are saying about a particular topic – and to discover what’s frustrating them.