Maze is improving the store experience in several major grocery chains. For example, Netto, Coop East of England, Coop, Rema 1000, and Kiwi have improved the experience in their stores and increased their sales by listening to their customers and increasing their ambassador rating.
The Maze app is currently used in over 5,000 grocery stores in Norway, Denmark, the United Kingdom, Czech Republic, Greece, and Romania. 40,000 employees receive customer feedback, track their store’s progress, and train daily with the app to improve the customer experience for their customers.
With Maze, these thousands of stores are taking significant steps towards increasing turnover per customer and increasing the number of loyal customers through behavioral changes based on direct customer feedback.
Turn every customer interaction into a training opportunity. Satisfied customers form the basis of meeting your KPIs.
Give every store in your chain the chance to excel by sharing the skills and knowledge of your best salespeople with every employee.
By getting a little better at customer service each day you’ll increase the proportion of customers who are fully satisfied with your store. Satisfied customers tend to spend more, return time and again, and to recommend you to others.
What skills do you need in order to improve? What are some of the tricks used by other leading retailers? Deepen your knowledge and share tips and advice directly via the app. Each day’s training activity could be something as simple as saying ‘hello’ to a customer or asking whether they need help in the fitting room. In other words, things you might already do in the store every day.
Maze helps you focus the areas where you need to develop in order to create an even better customer experience in your store.
Use the app to track your ongoing development and progress. The customer feedback you receive will show where you are performing well and where there’s room for improvement on any given day. Help drive behavioural change and be sure to praise staff members who succeed by handing out kudos.
Swedish kitchen brand Marbodal, part of the Nobia group, has been selling locally made kitchens since 1924. They started using Maze in 2020 to boost knowledge about their customers and for daily training to improve the customer experience.
Anton Sport uses Maze to continue to excel in customer service, while at the same time pinpointing specific areas for improvement. – It is about being seen. It’s about being measured. That is what Maze gives us, says general manager and owner Morten Borgersen.
Danish arts and crafts retail chain Panduro uses Maze to increase the knowledge about their customers, and to improve their customer experience. At the same time, the positive vibes are multiplying thanks to the feedback.
