Perfect in-store customer experience.
Every time.

AI driven training app with feedback from real customers encouraging retail staff to take responsibility for their daily training.
Over 90 000 daily users
This is Maze

Upgrade your retail staff with AI

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Feedback from real customers in real-time

Through your customer loyalty program/POS customers get to answer questions about their visit.

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Daily training powered by AI

The Maze app gives every in-store team member training activities and goals to reach.

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Continuous improvement loop

Training creates new behaviours that take you closer to your goal: perfect in-store customer experience.

Case

Helping Specsavers to deliver on their customer-service promise

Not satisfied with their existing customer insight approaches, Specsavers worked with Maze on a worldwide project taking in over 2,000 stores.

Read more
The results of daily training with the Maze app

Increase your sales

Increased footfall to your store

Prior positive in-store experience is now the biggest factor on footfall to your store in all retail segments.

Increased purchase per visit

Increase the number of customers that are offered purchase advice with up to 50% with the same staffing.

Increased basket value

What would the effect be if each customer purchased 1-2 more items each visit to your store? That’s something Maze’s customers have accomplished.



“Maze has given us new energy to boost our work”
Elise Myhre Hoen, Store Manager at Kappahl

“When we started using Maze it was like flipping a switch. That’s how big of a change it was.”
Mia Hansson, Store manager Gina Tricot

Maze quick facts

Prior positive in-store experience is now the biggest factor in getting customers coming back to your store

In all retail segments, prior positive in-store experience is 3 to 10 times more important than advertising & promotions to ensure footfall to your store.
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Improvement through continuous development.
Every day, by all staff.

Maze is the missing piece of the puzzle in achieving perfect in-store customer experience. Change can be difficult, whether it’s about increasing sales, becoming a better listener or developing new habits.


By combining scientific approaches to customer engagement with direct feedback from real customers, the Maze app for daily training creates new better habits for retail staff.


The app gamifies and rewards the areas of improvement you’ve chosen to focus on. It’s fun to use and creates measurable effects.

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Easy to get started with smooth onboarding

Maze integrates seamlessly to your existing loyalty program and with our easy onboarding you’re soon up and running. Exactly as with our other +90 000 users!


Maze uses AI to propose, measure and follow up each store and its staff’s improvements over time.

We see a clear link between satisfied customers and good performance figures. Customer percentages, garments per customer and average purchases have all increased since we started using Maze.
Elise Myhre Hoe, Store manager KappAhl
Some of our favorite articles

Maze in the news

Direct, continuous customer feedback for every store

KappAhl in Krokstadelva, Norway, is now scoring higher in their face-to-face customer interactions…

Daily training has meant that we have worked our way up

Continuous feedback from customers directly to each store has produced results…

Get started in only 4 weeks

Curious to try Maze? You can get started and use it for yourself in only 4 weeks.
The process is very simple. Maze is an easy onboarding solution that does not need a high focus from the IT department. A full onboarding process demands around 15-30 hours from SOK side. Start your journey towards behaviour change, amazing customer experiences and increased store revenue right now!

 

 

 

Feedback

Interview: How to unlock the superpowers of your store teams

How can you turn every employee and part time worker into a superstar and unlock their underlying superpowers? We talked to our own Senior Partner Gøril Wold Wægger with over 18 years of sales and project experience in the information and technology industry, and 10 years in the hospitality and services sector.

Tomas Pinås
Sales Director
Retail

6 steps to a successful retail culture

The most impactful part of your success and revenue as a retailer is your company culture. This is what all other positive effects come from. Yet, this is something many companies don’t talk about very often. Let’s look at why this should be a top priority, and how you can build a winning culture.

Tomas Pinås
Sales Director
Event

We hosted an inspirational Maze MeetUp Event in Oslo – 3 key takeaways

On the 14th of February, we facilitated an exclusive networking event where some of our most growth-minded Maze customers from the Nordics got together for an inspiring Meetup! Here are some of their biggest takeaways from the event.

Tomas Pinås
Sales Director

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