Through your customer loyalty program/POS customers get to answer questions about their visit.
The Maze app gives every in-store team member training activities and goals to reach.
Training creates new behaviours that take you closer to your goal: perfect in-store customer experience.
Prior positive in-store experience is now the biggest factor on footfall to your store in all retail segments.
Increase the number of customers that are offered purchase advice with up to 50% with the same staffing.
What would the effect be if each customer purchased 1-2 more items each visit to your store? That’s something Maze’s customers have accomplished.
Maze is the missing piece of the puzzle in achieving perfect in-store customer experience. Change can be difficult, whether it’s about increasing sales, becoming a better listener or developing new habits.
By combining scientific approaches to customer engagement with direct feedback from real customers, the Maze app for daily training creates new better habits for retail staff.
The app gamifies and rewards the areas of improvement you’ve chosen to focus on. It’s fun to use and creates measurable effects.
Maze integrates seamlessly to your existing loyalty program and with our easy onboarding you’re soon up and running. Exactly as with our other +90 000 users!
Maze uses AI to propose, measure and follow up each store and its staff’s improvements over time.
Not satisfied with their existing customer insight approaches, Specsavers worked with Maze on a worldwide project taking in over 2,000 stores.
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KappAhl in Krokstadelva, Norway, is now scoring higher in their face-to-face customer interactions…
Continuous feedback from customers directly to each store has produced results…
Technology is changing society. How we work, socialise and shop is evolving. There is no aspect of our existence which isn’t becoming more digital. And the retail industry is at the epicentre of this global transformation.
In the last two years, retail has evolved at warp speed. As brands and consumers alike adapted to the unprecedented conditions of the pandemic, widespread digital behaviours took root. But digital transformation isn’t just for e-commerce brands and online shoppers. It is also changing the in-store experience for both customers and staff.
Retail Week Live is a world-leading retail summit that connects, inspires and challenges businesses to innovate and succeed in an ever-changing world. And at Retail Week Live 2022, Maze is taking centre stage.