Do you feel that your strategies and concepts are unsuccessful in everyday operations? Do you wish all your employees could sing from the same hymn sheet so that the customer experience is equally positive no matter which store they visit? This is often a major challenge in everyday operations.
Your customers may seem satisfied, but you may be unsure of their actual experience. Are patterns, which negatively impact your customers being repeated, without you being aware of them? Nobody can afford to guess the answers to these questions.
Our analysts can give you access to insights and analysis based on your data. What drives customer loyalty? Which actions have an impact on customer loyalty? A loyal customer returns more often and spends more. The right insights enable you to take the correct steps.
A great opportunity to practice every day, in real life. Make every customer interaction into an opportunity to practice. Improve in-store interactions by learning from the best. Track your results each day with continuous feedback from your customers and see your progress directly in the app.
Receive daily feedback from real customers directly into the app. Monitor the customer experience in your store. How is your customer interaction? What drives customer loyalty and how do you gain as many “ambassadors” as possible?
Focus on results and take control where you can. The app shows the most important areas to focus on. Choose the areas in which your store needs to improve its customer interaction, in order to have more satisfied customers.
Challenges and competitions drive us all. Our gamified app lets you compare yourself to other selected stores. How do they succeed, how do they learn, what do they do well and how do you compare to them? What will you make your goal? Don’t forget to celebrate your successes!
It’s easy to get started with the solution from Maze. No complicated and time-consuming integrations are needed. Just shoppers, a file transfer of customer data and we can get started. Maze’s lengthy experience in retail and other industries, with more than 200 completed projects, has proven Maze works and that everyday training gets results.
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Maze collaborates with several major players on the market, such as Voyado, Oculus and Sitoo. We have pre-packaged standard solutions available, for transmitting customer data in the best possible way, so that we can ensure that projects launch quickly, at minimum cost and without time-consuming IT projects.
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Not satisfied with existing customer insight approaches, Specsavers embarked upon a Maze project covering over 2000 stores worldwide.
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In retail, satisfied customers are key. Maze ensures that Anton Sport receives immediate feedback from customers, enabling the company to rapidly adjust its behaviours and habits.
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There are three prevelant myths about management tools that we meet again and again. They’re rife in every industry – and here’s where we lay them to rest once and for all.
Measuring the customer’s level of satisfaction immediately after an interaction with a seller gives Telia’s store managers the opportunity to provide instant feedback to employees. This is a useful tool to motivate and improve results already with the next customer interaction.
Our 10 ways to give feedback efficiently will quickly help you realise the full potential of both you and your employees.