Have the strategies you put in place to improve customer service paid off? Or are you frustratingly stuck at the same level? Would you prefer your customers to receive the same high level of customer service, no matter which store they visit? Achieving this is a major challenge for many operators.
Your customers may seem satisfied, but how much do you know about their actual experiences in your stores? Are patterns that negatively impact upon customer experience being repeated without you being aware of them? The answers to these questions are too important to be left to chance.
Maze’s analysts can provide you with startling insights and analysis based on your data. You’ll discover what drives customer loyalty and which actions have positive and negative impacts on customer perception. Remember: loyal customers return more often and spend more in store. With the right insights you will be able to take the right steps forward.
Maze opens the way for ongoing improvements by turning every customer interaction into an opportunity for staff to practise their skills. They can learn from each other and monitor their own improvement using continuous feedback from the app.
Receive daily feedback from real customers directly via the app and monitor the customer experience in your store. What sorts of customer interactions are taking place? What is driving customer loyalty, and how can you gain as many ‘ambassadors customers’ as possible?
Focus on results and take charge of the variables that you are able to control. Identify exactly which parts of the customer experience need to improve and begin the journey to increasing customer satisfaction.
Competition is a powerful human drive. Our gamified app lets different stores within a chain compare results and see how they stack up. Staff are able to introduce strategies that work elsewhere, learn new skills and challenge themselves to do better. What will you set as your goal? Don’t forget to celebrate your successes!
Getting started is easy with Maze. There are no complicated, time-consuming integrations involved. All we need is shoppers and for you to transfer some customer data and we can get moving. With more than 200 projects completed in retail and other sectors, we have proven time and again that our ongoing training system gets real results.
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Maze works together with major technology players including Voyado, Oculus and Sitoo. We have a range of pre-packaged standard solutions available that permit the efficient and safe handling of your data. This means we can get your project started quickly, at minimum cost and without time-consuming IT projects.
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Not satisfied with their existing customer insight approaches, Specsavers worked with Maze on a worldwide project taking in over 2,000 stores.
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Satisfied customers are everything in retail. Maze provides Anton Sport with immediate feedback from customers, helping the company to rapidly adjust its behaviours and habits.
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KappAhl in Krokstadelva, Norway, is now scoring higher in their face-to-face customer interactions…
Continuous feedback from customers directly to each store has produced results…
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Can a bad experience on one occasion mean that you lose a customer forever?
Maze shares a stand with Jernia at Norway's annual trade conference for future leaders in retail – Virkekonferansen - on 21 September in Oslo.
Selling kitchen is not a sports competition with a second or third place. There is only one winner and the customer experience is the key.