Stop depending on NPS: What retailers get wrong about customer feedback
The NPS question. Probably the most used tool ever for measuring customer satisfaction and loyalty. But can you really count on it to change behaviour and outcomes? Let’s look closer and see how retailers should use NPS to create meaningful change.
Maximize your retail revenue: The connection between employee engagement and profit
2023 has been a rough year for retailers. Inflation has caused sales to drop as people are keeping their wallets close to their chest. The question is: How can retailers attract repeat customers and create a culture that empowers the frontline staff to keep improving their skills? You’ll find the answer by looking at employee engagement.
“The key is to build long-term relationships with our customers”
Polarn O. Pyret has, since its founding in 1976, been selling high-quality outerwear for children. They were early adopters of sustainability in design. The garments were designed to endure children climbing trees, crawling on asphalt, and rolling around. The clothes are so sturdy that they can be handed down multiple times.
Driving continuous improvement
On Tuesday, 24 October, ShelfLife was delighted to be invited by ambassador Mari Skåre to ‘The Norwegian Retail Innovation Summit’, an exciting new event held at the Norwegian residence in Dublin 4. Organised in conjunction with Maze, it promised an evening of networking, learning, and collaboration with some of Norway’s most influential retail leaders.
Motivated store teams boost your revenue
Customer happiness is more important than ever. But sadly, customers are not as happy as they used to be. So, retailers need to do more than just satisfy customers; they need to impress them. At Maze, we believe the key is to help frontline teams feel motivated and in charge. We know about the connection between autonomy, motivation, customer satisfaction and sales. And we want you to know, too.