In an industry where trust is paramount, Maze provides pharmacies with the opportunity to learn from their customers in an efficient and powerful way. Maze is spearheading the development of customer interactions through partnerships in Sweden, Norway, Denmark, and the United Kingdom.
Over 950 pharmacies in Scandinavia and over 450 in the United Kingdom are currently using Maze, where thousands of employees utilize feedback from their customers to not only increase sales but also create safer store experiences characterized by high trust and knowledgeable staff.
As pharmacies increase their ambassador rating, the number of loyal customers who feel safe shopping there also increases. Loyal pharmacy customers also recommend their favourite pharmacy to their friends and are more likely to return, compared to other customers.
Feedback on customer experience is delivered directly to the app in an engaging, easy-to-understand format.
Track the development of staff using clear feedback from the app.
By getting a little better at customer service each day you’ll increase the proportion of customers who are fully satisfied with your store. Satisfied customers tend to spend more, return time and again, and recommend you to others.
What skills do you need in order to improve? What are some of the tricks used by other leading retailers? Deepen your knowledge and share tips and advice directly via the app. Each day’s training activity could be something as simple as saying ‘hello’ to a customer or asking whether they need help in the fitting room. These may be basic things staff do in store every day, but how are they actually being conducted?
Maze helps you focus the areas where you need to develop in order to create a more consistent customer experience in your store.
Use the app to track your ongoing development and progress. The customer feedback you receive will show where you are performing well and where there’s room for improvement on any given day. Help drive behavioural change and be sure to praise staff members who succeed by handing out kudos.
How can you turn every employee and part time worker into a superstar and unlock their underlying superpowers? We talked to our own Senior Partner Gøril Wold Wægger with over 18 years of sales and project experience in the information and technology industry, and 10 years in the hospitality and services sector.
The most impactful part of your success and revenue as a retailer is your company culture. This is what all other positive effects come from. Yet, this is something many companies don’t talk about very often. Let’s look at why this should be a top priority, and how you can build a winning culture.
On the 14th of February, we facilitated an exclusive networking event where some of our most growth-minded Maze customers from the Nordics got together for an inspiring Meetup! Here are some of their biggest takeaways from the event.
