Maze Solution
How does your customer service stack up?
As a customer-facing member of staff, you are a representative of the company you work for – and very often the first person a customer encounters. Maze helps you develop in your role over time. Our simple, motivational training technique helps you grow in confidence every day, providing you with immediate feedback on areas where you are already doing well – as well as those areas with room for improvement.
Satisfied customers tend to come back
Making customers feel welcome is one of the most important tasks that staff working in stores perform. A customer visiting the store for the first time may be particularly sensitive to how they are being treated. Maze provides the tools to help you improve your customer interactions.
Be inspired by direct feedback
Do you ever wonder how a particular customer experienced your service? Maze provides you with the answers. Using a detailed a questionnaire, we find out how customers felt about different aspects of their visit, such as the checkout, the fitting room, and your product knowledge. Each customer presents a unique opportunity to learn more and to challenge yourself to get better, all while sharing experiences with your colleagues.
Your attitude makes all the difference
The way in which you address a customer’s needs is often the key factor in determining whether or not they make a purchase. Customer trust is created through a combination of factors including your knowledge, service and responsiveness. It’s possible that you are repeating behaviour patterns that negatively impact on customers without even being aware of them. Maze delivers insights based on customer interactions and feedback, which are fed straight into the app.