For staff working in stores

An app to help you get even better at customer interactions

Maze Solution

How does your customer service stack up?

As a customer-facing member of staff, you are a representative of the company you work for – and very often the first person a customer encounters. Maze helps you develop in your role over time. Our simple, motivational training technique helps you grow in confidence every day, providing you with immediate feedback on areas where you are already doing well – as well as those areas with room for improvement.

Satisfied customers tend to come back

Making customers feel welcome is one of the most important tasks that staff working in stores perform. A customer visiting the store for the first time may be particularly sensitive to how they are being treated. Maze provides the tools to help you improve your customer interactions.

Be inspired by direct feedback

Do you ever wonder how a particular customer experienced your service? Maze provides you with the answers. Using a detailed a questionnaire, we find out how customers felt about different aspects of their visit, such as the checkout, the fitting room, and your product knowledge. Each customer presents a unique opportunity to learn more and to challenge yourself to get better, all while sharing experiences with your colleagues.

Your attitude makes all the difference

The way in which you address a customer’s needs is often the key factor in determining whether or not they make a purchase. Customer trust is created through a combination of factors including your knowledge, service and responsiveness. It’s possible that you are repeating behaviour patterns that negatively impact on customers without even being aware of them. Maze delivers insights based on customer interactions and feedback, which are fed straight into the app.

A better you – with maze

Learn and thrive on the job

The Maze app’s features take you on a learning journey – both from a personal and professional perspective. The app makes it even more fun to go to work.
icon target

Choose training activities

Use the app to choose those activities that you want to practise, and improve your skills. Your chosen activity might something as simple as saying ‘hello’ to a customer or asking whether they need help in the fitting room. They’re often things you do in-store on a daily basis.

icon chat

Track your progress

With Maze, you gain a clear picture of your overall personal development. You’ll see how small changes to the way you deliver customer service can rapidly improve your results.

maze-mobile-app
icon growth 5

Gather and share knowledge

The Maze app provides you with the opportunity to share your knowledge, while simultaneously learning from other talented colleagues. Maze helps you take advantage of the collective experience and knowledge held within the team. Together, you are then able to track your upward progress over time.

icon confetti

Receive acknowledgement and praise

Everyone loves positive feedback – and it’s a key part of the Maze approach. You will receive praise from other employees, in addition to the continuous feedback you receive from your store’s customers. Maze lets you know that your hard work is paying off.

“It becomes a habit. Maze is the first app I open in the morning to see what feedback we have received and how our customers perceive us.”
Tayyab Tariq, Store Manager, Power

Create perfect in-store customer experience.
Every time.

Please fill out the form below and we will contact you shortly.

Feedback

Retail Week Live 2022: Insights from retailers on CX, personalisation and the future of loyalty 

Technology is changing society. How we work, socialise and shop is evolving. There is no aspect of our existence which isn’t becoming more digital. And the retail industry is at the epicentre of this global transformation.

Tomas Pinås
Sales Director
Feedback

How Maze is helping Specsavers see, hear – and smile

In the last two years, retail has evolved at warp speed. As brands and consumers alike adapted to the unprecedented conditions of the pandemic, widespread digital behaviours took root. But digital transformation isn’t just for e-commerce brands and online shoppers. It is also changing the in-store experience for both customers and staff.

Frode Berg, CEO, Maze Feedback
Feedback

“Staff are one of the most important sales channels” – a Q&A with Mark Rice of Maze Feedback

Retail Week Live is a world-leading retail summit that connects, inspires and challenges businesses to innovate and succeed in an ever-changing world. And at Retail Week Live 2022, Maze is taking centre stage.

Tomas Pinås
Sales Director

Please follow us on LinkedIn

You’ll be able to access relevant videos, news and articles.