NRF Event

Customer Satisfaction, Loyalty and Commercial Impact – Lessons from Leading European Retailers

With Asbjørn Hagedorn, Vice President at Netto (Salling Group).
This event will take place in two separate occasions.

Occasion 1:

📅 Date: January 10th
📍 Location: 1 World Trade Center, 70th Floor, New York, NY 10007, USA
🕕 Time: 12.30 pm – 2.30 pm

Occasion 2:

📅 Date: January 11th
📍 Location: Booth Number: #2129, Jacob K. Javits Center, New York City, USA
🕕 Time: 4.00 pm – 5.30 pm

Hosts

Maze helps frontline teams create memorable in-store experiences through daily insights and recommendations, based on local customer feedback. Retailers use Maze to improve behaviours, empower teams, and drive better customer interactions every day.

CGI is a global IT and business-consulting firm that delivers end-to-end services, from systems integration and managed IT to business-process outsourcing. With a worldwide presence, CGI helps organizations modernize, improve efficiency, and drive digital transformation.

Amazon Web Services (AWS) is a leading global cloud provider offering scalable, secure, and cost-efficient services for computing, storage, and data management. Since 2006, AWS has helped organizations of all sizes innovate and build digital solutions faster.

Celonis is a global software company founded in 2011 that offers a Process Intelligence platform combining process-mining and AI. By creating a “digital twin” of a company’s operations, Celonis helps organizations visualise, analyse and optimise end-to-end business processes — boosting efficiency, performance and sustainability.

At Netto, Salling Group, we’re constantly evolving — and that means learning from the very best in global retail.

With that mindset, Asbjørn Hagedorn, VP of Sales, invites grocery retailers attending NRF to join him for an engaging workshop hosted together with CGI, AWS, Celonis and Maze.

Innovation and inspiration are essential to staying ahead, and the most powerful ideas often come from looking beyond our own markets. This session is designed to spark fresh thinking, share practical learnings, and encourage open dialogue among grocery leaders facing the same challenges and opportunities.

Asbjørn Hagedorn will share how Netto uses Maze to strengthen daily store execution, boost customer loyalty, and drive commercial impact. We’ll also give a brief overview of the Maze platform and its results across grocery operations.

To attend, please choose the occasion that suits you best below.

Speaker

Asbjørn Hagedorn,

Vice President at Netto (Salling Group)

With a history spanning more than 100 years, Salling Group runs a network of discount supermarkets, hypermarkets, department stores and toy stores. Working to make everyday life easier for customers and ensure the best shopping experiences, the retailer welcomes more than 15 million customers each week at stores in Denmark, Germany, Poland and the Baltic states.Netto, the leading Danish discount supermarket chain, operates more than 1.600 stores across Denmark, Germany and Poland.

Speaker

Rudy Kuhn

Lead Evangelist at Celonis

As Lead Evangelist at Celonis, Rudy Kuhn inspires customers, partners, and analysts to reimagine their operations through the lens of Process Intelligence, Automation, and Orchestration. With over 25 years in process improvement and transformation and 16 years deeply rooted in process mining, he has dedicated his career to helping organizations unlock the full potential of their end-to-end processes.

Register here

Limited spots available, make sure to secure you ticket right away!