Maze for the fashion industry

Maze is partnering with some of the largest fashion chains in the Nordics and UK, like Reiss, Kappahl and Boys of Europe to enhance the customer experience.

Use Maze for a number of positive effects:

Increase conversions

Through daily feedback, your frontline staff will know exactly what to work on, and how to create even better customer experiences. This leads to customers having a good time at the store and ending up spending more money.

Get loyal customers

Satisfied customers will recommend you to their friends, have your store top of mind when shopping and come back for more. Thanks to Maze, your staff have what they need to build long-term relationships with their customers.

Increase staff motivation

Managers can give their stores the freedom to change what doesn’t work by handing over more control to the employees. This creates more pride, motivation and enthusiasm, and every employee gets to feel heard and seen.

Some of our customers:

”Maze has been the key to the good numbers we have for articles per customer, average purchase, and hit rate, measured against last year.”

Kim Lundvall

Retail Manager at Polarn O. Pyret

”We see a clear connection between using Maze and our healthy bottom line. Both the number of goods and the amount spent per customer have increased.”

Elise Myhre Noen

Store Manager at Kappahl Outlet

”We can see that the customers like our stores better, they recommend us for friends more often and they keep coming back. As a result, the average sales are going up.”

Heidi Engan

Country Manager, Gina Tricot Norway

”It’s crucial that store employees have the opportunity to do what’s necessary. Maze has given them increased pride, and it generates genuine enthusiasm.”

Steve Green

Regional Manager, Anton Sport

Success stories

With over 90 000 users globally, Maze is helping stores all over to release the underlying potential among their staff and get repeat customers. Learn how they do it.

Fashion/Sport

Gina Tricot

How the cultural change at Gina Tricot boost sales and increase NPS

When Gina Tricot made a cultural change and increased their customer focus, positive results followe...

Fashion/Sport

Kappahl

Customer focus gives Kappahl new energy

Since Kappahl began using the Maze app for customer feedback, figures for customer interaction and customer...

Retailmagasinet

Gina Tricot

01/12/2020

This tool will give us a lift

Retailmagasinet

KappAhl

09/11/2020

Daily training has meant that we have worked our way up

Fashion/Sport

Anton Sport

50% increase in sales since transitioning to our business model

Anton Sport uses Maze to continue to excel in customer service, while at the same time pinpointing specific...

Fashion/Sport

Polarn O. Pyret

The key is to build long-term relationships with our customers

Polarn O. Pyret has, since its founding in 1976, been selling high-quality outerwear for children. They...

A tool for behaviour change

Make behaviour change a fun and engaging process by using Maze as a daily training app for your frontline staff. Managers can set focus areas for individual stores and track their improvement over time. Then they can use concrete feedback to increase engagement and energise the staff, making them better at their jobs.

Create loyal customers

By offering better and better customer experiences, your customers want to keep coming back for more. Satisfied customers tend to spend more, return time and again, and recommend you to others.

Focus on your needs

Let managers set goals for each individual store, and follow-up to see they’re heading the right direction. Learn from other stores to make sure each decision is the right one.

Plan the right activities

What exact skills does your employees need to improve? How are the best performing stores doing it? Deepen your knowledge and give your managers the tools they need to improve the frontline staff and increase conversions.

Engage your staff

By using gamification, positive feedback and a continuous improvement loop, your employees will be more engaged, and have more fun at work. When your staff is engaged, the positive energy will translate to your customers.