Security Policy

Top Level Policy (Version 4.0)

On this page, we’ll cover


This top-level security policy defines the overall goals and framework for information security in Maze Feedback AS, and the subsidiaries under its control (hereafter called Maze).


The goal of information security in Maze is to protect our information assets and optimize security risks in a cost-efficient manner, by preventing and reducing the potential impact from internal, external, deliberate and accidental threats.

At the forefront of our security measures is the development and operation of the Maze application and the handling of our clients’ data.

Information security is a business enabler and provides a competitive advantage that allows us to attract clients in the global markets. By minimizing net losses resulting from information security breaches, it supports our financial bottom line. It also enhances our corporate image as a trustworthy, open, honest, and ethical organization.

Our attitude and principles

Information security practices in Maze is guided by the following principles:

  • Confidentiality of information shall be assured (e.g. preventing unauthorized access and disclosure of confidential and/or sensitive corporate or personal information)
  • Integrity of information will be maintained (e.g. ensuring that human errors or programming bugs do not reduce the completeness or accuracy of our data)
  • Availability of information assets and related services will be maintained (e.g. minimizing unplanned system downtime and consequently interruption of critical business processes, and ensure business continuity/Disaster Recovery).
  • Privacy of information will be upheld through privacy by design.
  • Legislative and regulatory requirements will be met (Local law (such as The Norwegian Privacy Act), GDPR (EU), HIPPA (US)). We will keep our ISO/IEC 27001 certificate up to date.
  • Continuous improvement of information security is part of our business culture and processes.
  • Training for human assets within scope will be available.
  • Actual or suspected information security breaches will be reported to the Information Security Team and will be investigated and concluded.
  • Sub-policies policies, procedures and guidelines exist to support this policy.
  • We invest wisely in proven information security controls where justified based on lifecycle cost/benefit assessment and risk analysis.
  • The Information Security Team is responsible for maintaining the ISMS and is an internal center of excellence providing leadership, guidance and support on all matters relating to information security.
  • All managers are directly responsible for implementing the policy and ensuring staff compliance in their respective departments.
  • Compliance with the Information Security Policy is mandatory. In other words, information security is everyone’s responsibility.

Frameworks and validity

The information security policy and sub-policies applies to all Maze information assets. This includes but is not limited to any handling or combination of personal data, such as the collection, registering, organizing, structuring, storing, handling, or changing, reporting, reading, using, transferring by sending or other transfer, spreading, adjusting, bundling, limiting, deleting or destruction, independent of the processing is automated or not. The policies apply to all persons in Maze (such as managers, permanent employees, and part-time consultants) independent of their physical location.

Maze is implementing information security based on the ISO/IEC 27001:2022 standard.

Follow up

The Information Security Team will regularly measure and review the effectiveness of our Information Security Management System, and report back to management on significant findings and propose improvements. Maze will conduct internal audit carried out by external advisor as well as external audits of the ISO/IEC 27001 certificate (London 2022-11-11, Certificate No: 10000208447-MSC-UKAS-NOR).

Approved by:

Frode Berg, CEO
17 October 2023

Top-level Security Policy Version 4.0