Expert and Power got more repeat customers by using the Maze app
”My vision for Maze within Expert is to help our stores drive more footfall and to really have an in-depth knowledge of what our customers are thinking about us”, says John Moran, Business Development Manager at Expert.
Key insights from Expert Ireland and Power Norway, during their time with Maze:
Knowing that repeat customers are the lifeblood of any retail store, Expert Ireland wanted a tool that could help them improve their customer experiences and build customer loyalty. They also wanted a better understanding on what their customer thought about them. Power Norway understood the power of developing their staff and wanted a way of measuring the most important areas for growth.
More happy customers
Maze is helping with building the customer base, improving customer satisfaction and basically guarantees more repeat customers.
Engaged frontline staff
Staff gets encouragement when they go the extra mile, which increases their engagement in their work.
Get started fast
Maze is very easy to use and fast to implement. Get started and measure several important areas like customer satisfaction in no time.
I do think Maze is helping build our customer base, build their satisfaction and guarantee more repeat customers, which is the lifeblood of any store.
Ken Flynn, Store Manager, Expert
Read the full story for each chain here
What are others saying about Maze?
Specsavers are one of the world’s biggest optical retail chains, who have used Maze as a critical part of their growth.
”We had extremely positive experiences of using Maze in our Nordic region and had managed to increase our customer loyalty (ambassador customers) by 10%, so a decision was made to roll the system out through the rest of our stores globally.”
Jill Clark, Frm Director of Customer Services.
The fashion retailer REISS started using Maze in 2024 and are excited to use it to chase and reach their big goals in the upcoming years.
”We chose Maze because it could give us that raw, rich data to enable us to make great decisions and enhance the customer experience. It’s the most engaging app or platform that we’ve launched during my time at Reiss.”
Luci Vardy, Global Retail Director.
Nille is a Norwegian retail chain who have used Maze since March 2024 across their 300 stores.
”I’m pleasantly surprised by the positive effects and how quickly they took effect.”
Kjersti Hobøl, CEO
What is Maze?
We like to call it a tool for behaviour change. But more specifically, it’s a daily training app where your frontline staff get feedback, set goals and encourage each other to improve. Retailers all over the world use it to easily collect feedback from customers and turn it into actionable insights. The smart thing is to make Maze a part of your culture to increase engagement, improve sales skills and create top-tier customer experiences.
100 retail chains with 12.000 stores in 20 countries are using Maze daily to improve their retail chain, and the people within it.
Do you want to get in touch with Tomas directly and learn more about Maze?
Feel free to reach out to him with any questions or thoughts you may have.
Trusted by industry leaders from all around the world
Get started in only 4 weeks
Curious to try Maze? You can get started and use it for yourself in only 4 weeks. The process is very simple:
- Maze has an easy onboarding solution that does not need a high focus from the IT department.
- A full onboarding process demands around 15-30 hours from your team, and we’ll handle the rest.
- Start your journey towards behaviour change, amazing customer experiences and increased store revenue right now!
