The webinar is free, and only 40 minutes long. Watch the recording on demand below.
Speakers
CEO of Retail Trust
Chris Brook-Carter heads the Retail Trust and is one of the sector’s most influential leaders, supporting the wellbeing of retail workers across the UK. With a background in journalism and industry leadership, he’s a passionate advocate for mental health, inclusion, and the power of engaged frontlines. He was recently recognised among the people champions in the Retail 100, published by Retail Week!
Global Retail Director at Reiss
Luci Vardy has helped shape Reiss into a global fashion brand, bringing over a decade of leadership to the table. She champions a customer-first approach and empowers store teams with tools like Maze to drive autonomy, service, and performance.
Senior Partner at Maze
Hosting this webinar is Maze Senior Partner Gøril Wold Wægger, who has over 20 years of sales and project experience in information technology, along with 10 years in the hospitality and services sector.
Retail starts with the people. In this webinar, we’ll talk about how real-time feedback and behavioural insights are helping frontline teams feel more motivated, supported, and connected to the customer experience. And for the stores, this means bigger conversion rates, larger basket sizes and more loyal customers. Expect honest stories, practical takeaways, and a fresh look at how wellbeing, performance and business results go hand in hand in retail today.
Topics that are discussed:
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