How the grocery industry uses feedback to fuel success
Few industries are as relentlessly competitive as the grocery industry. Margins are thin, opening hours are long, often more than 100 hours a week, and teams are large, young, and constantly changing.
Retail success starts with empowered staff
“Put the customer at the centre of your business”, they say. At Maze, we believe success starts with your employees. Without them there can be no customer satisfaction or retail growth.
Retail Week Live 2022: Insights from retailers on CX, personalisation and the future of loyalty
Technology is changing society.
How we work, socialise and shop is evolving. There is no aspect of our existence which isn’t becoming more digital. And the retail industry is at the epicentre of this global transformation.