How the grocery industry uses the Maze app
Grocery chains across Europe, for example REMA 1000, Netto, Mega Image and Albert, use the Maze app to improve the customer experience and increase basket sizes by using local customer insights. By acting on daily feedback, these chains ensure that customers find what they’re looking for and help build long-term customer lifetime value.
Maze is all over Europe
Maze is implemented in 100 chains in more than 10.000 stores and have over 100.000 daily users. We’re the only platform in the world to deliver local insights and recommendations based on what actually matters to the customers.
The Maze app turns one-time shoppers into lifetime customers.
Maze is a daily feedback app for retail teams and managers. It provides real input from customers and highlights exactly where to focus to achieve the best results and build customer lifetime value. Managers can track store performance even when they are not in the store, and quickly identify where action is needed. In grocery, this helps teams improve service, resolve stock issues faster, increase basket sizes and ensure the store is ready when it matters most.
Grow basket size through better customer experiences
Customers who return because of a previous great experience spend 15–18% more per visit than those who shop based on convenience alone. Maze helps you deliver those standout moments, with local insights on service, availability, and store conditions, turning satisfied shoppers into higher-value customers every time.
Ensure customers find what they came for
Optimize store performance hour by hour
Keep managers in control, even off the floor
Co-op East of England boosts performance with daily insights
- See performance by store and focus on what matters most
- Turn daily customer feedback into better service and store layout decisions
- Motivate staff with real recognition and faster improvements across locations
Local insights to each store
Curious to see what this could mean for your stores?
E-mail me at bo.rasmussen@mymaze.com and let’s talk.
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Get started in only 4 weeks
Curious to try Maze? You can get started and use it for yourself in only 4 weeks. The process is very simple:
- Maze has an easy onboarding solution that does not need a high focus from the IT department.
- A full onboarding process demands around 15-30 hours from your team, and we’ll handle the rest.
- Start your journey towards behaviour change, amazing customer experiences and increased store revenue right now!
