Increased conversions, basket size, staff wellbeing and loyal customers – It all starts with behaviour change.
Maze is a daily training app where your frontline staff get feedback, set goals and encourage each other to improve. Use it to easily collect feedback from customers and turn it into actionable insights. Make Maze a part of your culture and increase engagement, improve sales skills and create top-tier customer experiences.
Collect feedback from customers daily and use is to create behaviour change among your frontline staff. We’ve curated the best questions to ask your customers, and Maze helps you turn the responses into insights.
Each store gets a clear overview of the local customers’ feedback which is turned into actionable insights. Learn exactly what your team is good at, and where they need to improve.
Let each store team set their own goals and follow-up to make sure they’re heading in the right direction. They can then compare results between stores to learn from each other. Increased focus for each store is what will create positive change and results.
Gamify the worklife of your frontline staff, making them more engaged in their work. Sending kudos, tracking improvements and receiving daily feedback makes the app experience fun and engaging for everyone.
The Maze app provides lasting behavioural change which many retail companies struggle to achieve. All while allowing the staff to have fun and feel good in the process. Maze makes a real difference for everyone.
Curious to see what this could mean for your stores?
The Analyst looks at all the data and feedback you receive from customers and decipher patterns and new ways to succeed. He realizes the power in statistics and understands that physical stores can use data just as much as online stores can.
The Coach looks at your current situation and discusses possible next steps. He doesn’t tell you what to do, but instead he gives you the knowledge and motivation you need to make the best decision possible, and keep improving.
The Motivator creates a positive environment through kudos and positive reinforcements to make sure the team morale and wellbeing stays high. He reminds your staff every day to learn from mistakes, and always keep trying and improving.
To increase their revenue through improved conversion rates and more repeat customers.
With high-performing store teams and great experiences, your customers will want to come back again and again, and spend more money each time.
Create positive change by providing unique insights and recommendations for each store team. You increase their focus, motivation and allow them to unlock their underlying superpowers.
Maze allows your frontline staff to feel seen and heard through kudos and realtime feedback. It also makes the workday more fun, which increases staff retention.
Look closer at your best performing stores and learn their keys to success. Then spread that knowledge across your chain, making every store perform at the same, high level.
Satisfied customers tend to talk to their friends. A positive word of mouth will drive new traffic to your store, and also build a reputation you can be proud of.
Through daily feedback and reminders, you make sure your employees keep sharpening their skills – all while feeling good and having fun doing it.
How the C-level Manager uses MazeMaze lets every store take responsibility of their development and customer interactions, even if you're not there. By using Maze, you and your managers gets local insights and analysis for every store, making decision making and personal development simpler. This also makes your frontline staff feel and perform better across your entire chain - making them want to stay at the company for longer.
How the Regional Manager uses MazeCreating loyal customers is the most important KPI with the Maze approach. Loyal customers tend to spend more money when visiting your store, come back more often and recommend it to others. By using Maze as a Regional Manager, you can ensure that every store is in control of their customer interactions every day, no matter if you are there or not. Each store can put their focus on their own training goals and increase their results though Maze.
How the Store Manager uses MazeNo store manager can observe every customer interaction and know how every employee is performing. But Maze helps by doing the next best thing. It’s an easy way to collect feedback, evaluate and follow up on staff interactions with customers. Using the data, the Store Manager can learn what to focus on to improve behaviours among the store teams, get an overview of the results and give positive feedback to increase motivation and wellbeing.
How the Store staff uses MazeThe frontline staff are the ones who actually meet customers and represent your company on a daily basis. This makes their work incredibly important. They are the ones who can have the biggest impact on increased conversions and higher basket sizes. Maze helps employees excel in their role by gaining the confidence and skills they need to create top-tier customer experiences. All while having fun and feeling good in the process.
Curious to try Maze? You can get started and use it for yourself in only 4 weeks. The process is very simple:
