The webinar is free, and only 20 minutes long
About the Webinar
Retail chains with physical stores often focus heavily on hard KPIs like sales, foot traffic and margins because they are easy to measure, and because it’s what businesses have done for a long, long time. But is it really the only way to measure success?
Soft KPIs, or KBIs (Key Behaviour Indicators), are not as talked about, but they’re actually even more important since they are entirely within an employee’s control. And if you measure and improve your KBIs, the sales numbers and business success will follow.
The goal of this webinar is to shed light on the importance of measuring employee behaviours alongside traditional KPIs, and how you can do it successfully.
- Understand KBIs: Learn how actions like offering help and giving personalised recommendations can boost the customer experience.
- Learn why behaviour is a leading indicator of sales. See how daily feedback and local ownership can improve both performance and sales numbers.
- The business impact of measuring behaviors: Find out how measuring KBIs can lead to better sales and happier customers.
- Implementing a behavior-based retail strategy: Get simple tips on measuring behaviours, energize and empower your frontline staff, and link KBI’s to the store’s goals.
Dont miss out on this opportunity to learn how to focus on your KBI’s and thereby reach your KPI’s.
Would you like to look through the presentation and save it for later or share it with your colleagues? Download it for free right here.
About Maze
Maze is a daily training app where your frontline staff get feedback, set goals and encourage each other to improve. Use it to easily collect feedback from customers and turn it into actionable insights. Make the Maze app a part of your culture and use it to increase engagement, energize your store teams and help them focus on what matters most for your customers and your company.
