Collecting customer feedback is an art that needs to be taken seriously. A lot of retailers collect feedback, but they tend to lack a clear purpose, which is why they don’t see any positive impact. When having a thought out, effective feedback process, you’ll quickly have more actionable insights, engaged employees and happier customers.
Actually, collecting feedback the right way is the most important thing you can do to grow your retail chain.
And in this webinar, we’ll teach you how to do it. You’ll learn:
- Why retailers don’t see much impact from their feedback efforts.
- How to engage your employees in the feedback process.
- Why mystery shoppers and regular feedback aren’t as effective as many think.
- How to create a feedback process with immediate impact.
Hosting this webinar is Maze Senior Partner Gøril Wold Wægger, who has over 18 years of sales and project experience in information technology, along with 10 years in the hospitality and services sector.
The webinar is free, and only 20 minutes long (+5 minutes for questions)
Sign up for the webinar now
PS. If you can’t participate live, sign up anyway. We’ll send you a recorded version you can watch anytime you want.
