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Maze develops methods and tools to improve the customer experience in store, through everyday training.
Maze is the missing piece of the puzzle in achieving perfect in-store customer experience. Change can be difficult, whether it’s about increasing sales, becoming a better listener or developing new habits.
“When we started using Maze it was like flipping a switch. That’s how big of a change it was.”
Store manager Gina Tricot
We see a clear connection between using Maze and our healthy bottom line. Both the number of goods and amount spent per customer have increased. Happy customers definitely buy more!
Store Manager Kappahl
“When we started using Maze it was like flipping a switch. That’s how big of a change it was.”
Store manager Gina Tricot
We see a clear connection between using Maze and our healthy bottom line. Both the number of goods and amount spent per customer have increased. Happy customers definitely buy more!
Store Manager Kappahl
Prior positive in-store experience is now the biggest factor in getting customers coming back to your store.
In all retail segments, prior positive in-store experience is 3 to 10 times more important than advertising & promotions to ensure footfall to your store.
Why customers are coming back to your store
“Daily training and customer surveys with the Maze feedback app give us the energy to boost our work”
"With Maze, we suddenly see our working day from the customers perspective."
"The first thing I check is Maze. Let the day begin!"
Maze is improving the store experience in several major grocery chains. For example, Netto, Coop East of England, Coop, Rema 1000, and Kiwi have improved the experience in their stores and increased their sales by listening to their customers and increasing their ambassador rating.
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