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Through your customer loyalty program/POS customers get to answer questions about their visit.
The Maze app gives every in-store team member training activities and goals to reach.
Training creates new behaviours that take you closer to your goal: increased sales with a frontline staff that takes charge of performance.
Maze is the missing piece of the puzzle in achieving perfect in-store customer experience. Change can be difficult, whether it’s about increasing sales, becoming a better listener or developing new habits.
By combining scientific approaches to customer engagement with direct feedback from real customers, the Maze app for daily training creates new better habits for retail staff.
The app gamifies and rewards the areas of improvement you’ve chosen to focus on. It’s fun to use and creates measurable effects.
Maze integrates seamlessly to your existing loyalty program and with our easy onboarding you’re soon up and running. Exactly as with our other +90 000 users!
Maze uses AI to propose, measure and follow up each store and its staff’s improvements over time.
Not satisfied with their existing customer insight approaches, Specsavers worked with Maze on a worldwide project taking in over 2,000 stores.
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KappAhl in Krokstadelva, Norway, is now scoring higher in their face-to-face customer interactions…
Continuous feedback from customers directly to each store has produced results…
In this text we’ll go through the connections between customer loyalty, culture and the bottom up perspective.
The post-pandemic customer has far higher demands for the customer experience.
As we approach the end of yet another unpredictable year and look ahead to 2023, one thing that 2022 has taught us is that the future is stranger than fiction.
