Maze is the headline sponsor for Retail Week Live 2023
Join us at the only UK retail event that matters. Take part in two days with over 1,000 attendees, more than 40 retail partners and more than 120 speakers.
28-29 March 2023 | Intercontinental Hotel O2, London
Learn more about
Retail Week Live
Retail Week LIVE is for those leading the change. The C-Suite decides on the strategic direction. The front-line managers turning those plans into reality. The rising stars are disrupting everything the C-Suite thinks they know.
It’s where ideas are shared, strategies are debated and solutions are formed. A space that stimulates conversation and collisions – of both ideas and people.
The Maze experience at Retail Week Live
Go for free
Win tickets. Enter the prize draw and you have a chance of attending the full 2 days for free.
Meet top leaders
Book your exclusive 1 on 1 meeting with top level leaders from a range of retail brands.
Join us for dinner
Win tickets to an exceptional dinner at the Norwegian ambassador’s residence in London.
Espen Karlsen, CEO, Jernia
The “new normal” was an oft-repeated phrase during lockdown. How have customer expectations shifted post-pandemic? And what does that mean for the customer experience retailers now need to offer? We’ll hear from three leaders on the trends, opportunities and challenges they’re observing in their own businesses, and what this signifies for a post-pandemic future.
Jernia AS is a Norwegian based holding, marketing and distribution company for hardware, tools, paint, grills, household items, kitchen equipment and interiors. They run 130 stores around Norway.
Espen has led Jernia since April 2017, with a strong focus on customer satisfaction. He is convinced that the future of retail lies in making a meaningful contribution to the green transition.
- Learn why in-store staff are critical to revenue growth
- Learn what the localisation trend means for your stores, staff, and customers
- Learn how the social issues in Europe impact footfall beyond the lockdown
March 28th | 10 am
André Pedersen, COO, Bjørklund
In all retail segments, prior positive in-store experience is 3 to 10 times more important than advertising and promotions to ensure footfall to your store. The challenge therefore is how do you ensure your front-line staff are focusing on what matters to maximise footfall during 2023.
Bjørklund is a Norwegian based jewellery retail franchise chain with 88 stores, and more than 30 years of experience. André Pedersen is Retail Manager/COO for the Norwegian market leader within watch and jewelry-retail. He has broad retail leadership experience, all the way from regional management to upper management.
- Learn why ambassador customers spend 15% more
- Learn how a bottom-up approach is the best way to drive ROI
- Learn how to quickly mobilise in-store in response customer needs, behaviours and demands
March 28th | 3.30 pm
Øyvind Krohn, CEO, Hageland Gruppen
As retailers cope with the pressures of low economic growth and increasing inflation, as well as facing new challenges such as the huge reduction in consumer discretionary spending, it’s more important than ever that in-store teams perform at the highest level. In this session, we’ll be talking with Øyvind Krohn, CEO of Hageland.
Hageland is a garden centre chain in Norway with 103 branches nationwide. Øyvind Krohn has extensive in-depth retail knowledge from leading positions at Coca Cola, Coop and Reitangruppen.
- Learn how to get closer to the customer through direct, timely and relevant feedback
- Learn how you can gamify the in-store customer using peer-to-peer benchmarking and tailored learning
- Learn how to use apps to foster teamwork through positive reinforcement and colleague kudos
March 29th | 11:45 am
The fun zone
Visit the Maze zone
Come by our stand, ask questions, and learn all about how to build frontline excellence to get results that make a difference. Introduce us to your challenges and thoughts, and let us present how we’ve increased sales in thousands of stores for our clients.
Meet Jim, Catrin, Tomas and many of other brilliant minds.
Great surprises await. Come and see for yourself!
Win tickets to Retail Week Live
Get a chance at going to Retail Week for free. We are sending out 10 free tickets to this great event. One ticket goes for £1,000 so don’t miss this chance at 2 amazing days at one of the worlds biggest retail events for free.
Meet top leaders
We’ve gathered over 35 leaders from 22 successful retail brands. Among them is decades of experience and first hand knowledge about how in-store customer experience drives sales and boosts results. Pick and choose who you want to meet and talk to.
Win tickets to our dinner
Win tickets to an exclusive dinner at the Norwegian ambassador’s residence in London. Enjoy fantastic food, meet retail leaders from around the world, and network at the amazing home of the Norwegian Ambassador in London. The Norwegian ambassador Wegger Christian Strømmen will join us and share some of his diplomatic experience and the fascinating history of the residence.
Enter the prize draws here.
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Prize Draw Retail Week Live 2023
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