We’ve collected our 6 key takeaways below. Now let’s recharge, and let all these amazing impressions sink in before we move forward to what’s next.
1. Capitalise on retail growth
- Footfall is up by 11%
- Customer spend is up by 2.6%
- Maze can help increase your basket size by 20%
2. Engaged staff deliver results
- +20% in productivity
- +20% in profits
- Lower absenteeism and churn and an incredible 134% higher earnings per share
3. The customer has the power
- They choose to visit your store.
- They expect a good experience.
- They’ll come back if they get it.
4. In retail, chaos IS the norm
- Stay ahead of what your customers want
- Identify gaps and training opportunities
- Empower frontline staff to deliver on your brand promise
5. Give power to your store staff
- Support them day-to-day, on their terms
- Give them the right insights at the right time
- Make it fun for them to train and improve
6. Why bother engaging staff?
Real-life example: a multi-country fashion brand succeeded in improving their NPS by an impressive 168% in less than 3 years!
Read about our insights from Retail Week 2022 here.
