Maze supports your marketing / customer experience department

Successful implementation of campaigns and improving customer experience

Maze solution

Variations in campaign performance?

Do you know exactly what your customers think about their experience in store, or are you guessing? Do you want to level out the variation in performance between stores and ensure that customers leave your stores satisfied with a willingness to return and recommend you to others? Maze can help you ensure that customers experience your brand and concept in the way you want.

Does your message reach the customer?

Do your offers reach the customer, and do you know if they were the reason they visited the store? It is difficult to develop campaigns solely with sales results as feedback. Perhaps a seemingly successful campaign could have achieved even better results.

More satisfied customers

Make sure that all customers who come into your stores leave satisfied. No one can afford to let customers experience poor in store customer service in this day and age. Make sure you know what customers experience in your stores and ensure that customers get the best service, at the checkout, in the fitting room and when they arrive. Do customers get the help they need, do they get help with their requirements?

Variations in customer experience

Based on interaction and customer feedback, the staff’s attitude and willingness to help can develop over time, in order to contribute to a smoother customer experience, regardless of which store they visit. Let CX become your competitive edge.

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Maze App

Maze ensures consistent quality

With Maze, you no longer have to guess. Instead, you can measure the results of your activities in a simple and clear way to get an answer as to why your units perform differently compared to each other, and most importantly – how do those who succeed do it?
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Equal treatment – regardless of store

Ensure all stores maintain the same high level of service so that all your customers receive equal treatment.

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Invest in the right things

Using facts you can add resources where required, in order to improve performance, which in turn leads to more satisfied customers.

MAZE MAKES YOU BETTER

A tool for measurable improvements

It’s easy to get started with Maze. No large, expensive and time-consuming IT projects required. Thanks to collaboration with our partners, we have a complete standardised file transfer tool for customer data. Our project manager manages the project jointly with a project manager appointed by you.

Maze’s app helps you ensure that the continuous feedback from your customers leads to a change of approach in every store. No need to keep guessing what your customers think, because you know exactly what they think. You can track results by region or by store in order to see what they are doing well and where they need to improve. You will receive ongoing comments from the customers, which can help to improve your customer interactions and the customer experience in your store. Less variation in approach between stores leads to a stronger brand and a clearer concept, while it gives the customer confidence in knowing what they are getting no matter which store they visit.

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Ambassador customers

Learn every day in order to get more satisfied customers. Satisfied customers return, spend more and recommend you to others.

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Follow developments

Track company development directly in the app, by country, by region, by store. Are you improving? Who is best and why? All the information is visible in the solution.

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Login & use

Make sure the app gets used, and your employees and store managers log in and read customer feedback. A simple tool for complete follow-up at all levels of the organisation.

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Reports & Insights

Our analysts can give you access to insights and analysis based on your data. What drives customer loyalty? How is your brand perceived? This is one of the things you’ll have access to when we analyse your answers. You can also find ongoing information within the solution. Create reports for meetings and make them available to others. Search the comments for sentiments to quickly find out what customers are saying about a particular topic or to learn what customers are frustrated about.

We must have structure in our meeting with customers. We can not afford to let the customer come in, be dissatisfied and then leave. That’s not how we survive.
Anna Karin Holck, frm. Vice President Customer Experience KappAhl

Reduce variation between stores
and improve customer satisfaction

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