Insight & inspiration

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Three steps to using conformity for better results

In order to show your employees how to change, it’s important to understand the social tendencies that occur when people are in groups. One of these tendencies is conformity – and it can help improve results.

Tomas Pinås Sales Director

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Six steps to better service management

As a leader, you have a significant impact on employee performance. Service management focusses on the links between leadership, employee performance, stable customer experience and the financial results of the company.

Henning Friberg

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Maze Feedback is now FSQS registered

Maze Feedback, the customer experience management firm has been awarded registered status on the FSQS supplier qualification system for the financial sector.