Maze

Perfect in-store
customer experience

Maze develops methods and tools to improve the customer experience in store, through everyday training.

Increased basket value

What would the effect be if each customer purchased 1-2 more items each visit to your store? That’s something Maze’s customers have accomplished.

Increased basket value

What would the effect be if each customer purchased 1-2 more items each visit to your store? That’s something Maze’s customers have accomplished.

Increased basket value

What would the effect be if each customer purchased 1-2 more items each visit to your store? That’s something Maze’s customers have accomplished.

Trusted by brands all around the world

Specsavers recieved over 1.6 million feedback responses globaly during the last year.

“When we started using Maze it was like flipping a switch. That’s how big of a change it was.”

    Mia Hansson
    Mia Hansson

    Store manager Gina Tricot

    We see a clear connection between using Maze and our healthy bottom line. Both the number of goods and amount spent per customer have increased. Happy customers definitely buy more!

      Mia Hansson
      Mia Hansson

      Store manager Gina Tricot

      About us

      This is Maze

      Maze is the missing piece of the puzzle in achieving perfect in-store customer experience. Change can be difficult, whether it’s about increasing sales, becoming a better listener or developing new habits.

      The results of using Maze

      0 +
      Best Product
      0 %
      Project Completed
      0 +
      Years Of Experience
      About us

      Why Maze works

      Prior positive in-store experience is now the biggest factor in getting customers coming back to your store.

      In all retail segments, prior positive in-store experience is 3 to 10 times more important than advertising & promotions to ensure footfall to your store.

      Prior positive in-store experience
      45%
      Location
      36%
      Advertising and promotions
      7%
      Other
      12%

      Success stories

      Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

      Customer focus gives Kappahl new energy

      “Daily training and customer surveys with the Maze feedback app give us the energy to boost our work”, says Elise Myhre Hoen, store manager at the Kappahl outlet in the Buskerud shopping mall in Norway.

      Helping Specsavers to deliver on their customer-service promise

      Helping Specsavers to deliver on their customer-service promise

      How the cultural change at Gina Tricot boost sales and increase NPS

      Maze and Gina Tricot has been partners for 3 years and so far, the partnership has produced several positive outcomes. 

      Maze for your industry

      In today’s retail market, customers have high demands for sustainability, accessibility, customer service, and waiting times in stores. Maze is leading the development of the customer encounter in retail through collaborations with companies such as Power, Gina Tricot, Kappahl, and Akademibokhandeln.

      Explore Our Blog and Articles