Direct and honest customer feedback with Byggmakker
In this video you get to meet one of our Norwegian clients, Byggmakker CF. Byggmakker CF is a supplier of quality products within the product areas wood, building materials, hardware, kitchen and interior.
”At Byggmakker CF, we like to compete and are good at being ranked. The megastores compete over being the best at customer service in the chain.” Also for Byggmakker CF as a whole, the level of ambition is high: ”We desire to be the best in the building materials trade in customer satisfaction. Having satisfied customers gives increased profitability and gives us a better reputation,” asserts Erik Ilestad. ”We are extremely conscious of how our customers perceive us. The customer emphasis is crucial,” says Vidar Monsen, the General Manager of Byggmakker CF’s megastores in Sandefjord and Tønsberg.