Entries by Maze

Six steps to better service management

As a leader, you have a significant impact on employee performance. Service management focusses on the links between leadership, employee performance, stable customer experience and the financial results of the company.


Succeeding through focus on the customer experience

Measuring the customer’s level of satisfaction immediately after an interaction with a seller gives Telia’s store managers the opportunity to provide instant feedback to employees. This is a useful tool to motivate and improve results already with the next customer interaction.