Have the strategies you put in place to improve customer service paid off? Or are you frustratingly stuck at the same level? Would you prefer your customers to receive the same high level of customer service, no matter which store they visit? Achieving this is a major challenge for many operators.
Your customers may seem satisfied, but how much do you know about their actual experience in your shop? Are patterns which negatively impact upon customer experience being repeated without you being aware of them? The answers to these questions are too important to be left to chance.
Are some of your stores doing better than others for no clear reason? Are there major variances in your sale performance and yet you can’t pinpoint the reason? Bringing all stores up to the same high level can have a major impact on the overall customer experience.
Turn every customer interaction into a training opportunity. Remember: achieving satisfied customers is a central KPI.
Share the skills and expertise of your best sales staff and stores across the whole chain.
By getting a little better at customer service each day, you’ll increase the proportion of customers who are fully satisfied with your store. Satisfied customers tend to spend more, return time and again, and recommend you to others.
Our gamified app solution makes it easy to celebrate your successes. Show off your good results and praise your staff.
Maze helps you focus the areas where you need to develop in order to create a more consistent customer experience in your store.
Use the app to track your ongoing development and progress. The customer feedback you receive will show where you are performing well and where there’s room for improvement on any given day. Help drive behavioural change and be sure to praise staff members who succeed by handing out kudos!
How can you turn every employee and part time worker into a superstar and unlock their underlying superpowers? We talked to our own Senior Partner Gøril Wold Wægger with over 18 years of sales and project experience in the information and technology industry, and 10 years in the hospitality and services sector.
The most impactful part of your success and revenue as a retailer is your company culture. This is what all other positive effects come from. Yet, this is something many companies don’t talk about very often. Let’s look at why this should be a top priority, and how you can build a winning culture.
On the 14th of February, we facilitated an exclusive networking event where some of our most growth-minded Maze customers from the Nordics got together for an inspiring Meetup! Here are some of their biggest takeaways from the event.