Maze Feedback, the customer experience management firm has been awarded registered status on the FSQS supplier qualification system for the financial sector.

As the regulated environment becomes more complex, FSQS provides a standard and simple mechanism for collecting and managing supplier compliance assurance information across the financial services sector.

FSQS is currently used by 18 major banks building societies and insurance companies: Lloyds Banking Group, Metro Bank, Santander, TSB, Shawbrook Bank, Aldermore Bank, Clydesdale Bank, LV=, Arbuthnot Latham, Nationwide Building Society, Weatherbys Bank, the Bank of England, Bank of Ireland, Tokio Marine Kiln Virgin Money Royal Sun Alliance, Rugby and Hinckley Building Society and BNP Paribas

To gain the registration, Maze Feedback took part in a two-stage process focused on:

  • Financial
  • Records Management
  • Insurance and third-party certification
  • Health and safety
  • Business Continuity
  • Environmental and sustainability
  • IT Security
  • Anti-bribery
  • Cyber & Physical Security
  • Operational risks
  • Fraud
  • GDPR
  • Responsible business governance

Jim Nicholson, UK Managing Director of Maze Feedback, said: “We’re delighted to be an accredited provider of customer experience solutions to the financial sector. The Hellios FSQS registration is thorough and rigorous and provides current and future clients with further proof that Maze Feedback is a trusted name in the financial sector.”

 “Our customers can be safe in the knowledge that we adhere to all compliance and risk management processes required by the leading financial institutions in the UK.”